Branch Operational Services - Logistics Support

Job Summary

Supports the day-to-day operations of the Branch Support - Operations Department in providing inventory review related to cycle counts and storage locations, and reporting duties.  Analyzes warehouse reports regarding incoming damages and shorted material, movements, batching serial numbers, and inventory management reporting. Coordinates the return of the damaged or defective material to the carrier or vendor. 

Responsibilities

Essential Functions

• Analyzes warehouse reports regarding incoming damaged and shorted material—both carrier and vendor, and defective customer returns. 
• Works with the branches, vendors and freight carriers to resolve related issues such as filing freight claims. 
• Analyzes warehouse reports regarding movements, batching, serial numbers, stock locations, and inventory management reporting.  
• Coordinates the return of the damaged or defective material to the carrier or vendor, as well as quarterly and annual stock returns.
• Works with the Applications Team in testing, documenting and training of new functionality related to vendor returns, and freight claims. 
• Reviews inventory reports related to cycle count progress, storage location levels and vendor consignment.

Non-essential Functions

• Ensures warehouse documentation and training material related to vendor returns, freight claims and the receiving process is kept up to date along with developing training material for new process and technologies. 
• Supports special project roll out, support and maintenance which includes, but is not limited to, new SAP projects, assisting other departments as needed. 
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Minimum of a two-year business/trade degree or equivalent work experience with strong knowledge of electrical and/or communications products and vendors, industry experience and market knowledge and/or comparable education or experience preferred. 
• Knowledge of material movements in SAP, reviewing PO history, and reviewing material history. 
• Working knowledge of PC Windows and Microsoft Office (Word, Excel, and Power Point) Internet, Email and SAP software preferred. 

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Possess a good understanding of all warehouse processes, including receiving, put away, bin maintenance and shipping. 
• Excellent interpersonal communication (reading, writing and speaking in English) and customer service skills.
• Ability to plan, organize and use independent judgment.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. -Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Occasionally
• Walking (moving about on foot to accomplish tasks) - Occasionally
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.