Customer Relationship Manager & Sales Enablement Administrator

Job Summary

The Customer Relationship Management (CRM) & Sales Enablement Administrator serves as the technical owner of Salesforce and related Sales Enablement platforms, including rebate management, quoting, marketing, and compensation systems. This role is approximately 60% focused on Salesforce administration and development and 40% dedicated to supporting other Sales Enablement technologies that empower our Sales, Category, and Pricing teams. This position is hands-on, execution-focused, and responsible for ensuring that our connected sales enablement systems operate efficiently, integrate seamlessly, and deliver measurable business value. This position collaborates closely with business stakeholders, IT peers, and vendor partners to optimize system functionality, data integrity, and technically supports platform adoption across the Sales Enablement ecosystem.

Responsibilities

Essential Functions
Salesforce Administration

• Serves as a liaison to sales leadership, marketing, and other stakeholders for CRM-related issues, enhancements, integrations (e.g., ERP, marketing automation). 
• Creates and maintains dashboards, key performance indicators (KPIs), and reports for sales, pipeline, forecasting, opportunity management, and enablement impact.
• Configures, maintains, and enhances the CRM system (Salesforce) including security roles, data models, page layouts, automation, dashboards, and reports to support evolving business processes. 
• Partners with IT Applications and Integration teams to maintain ERP, marketing, and data integrations.
• Supports release management activities, regression testing, and environment migrations.
• Maintains system documentation, configuration logs, and change control records in accordance with IT governance standards.

Sales Enablement Technology Support

• Administers and supports the rebate management platform, including data uploads, accrual tracking, and partner integrations.
• Supports quoting tools and compensation systems to ensure data accuracy, proper integration with Salesforce, and timely updates.
• Collaborates with vendors and internal teams to resolve issues, coordinate updates, and validate enhancements.
• Monitors system performance, data synchronization, and user access across Sales Enablement technologies.
• Co-develops training materials with business partners and deliver user enablement sessions for Sales, Pricing, and Category teams.
• Identifies opportunities to streamline processes and integrate data across the broader Sales Enablement toolset.

Non-essential Functions

• May participate in cross-functional projects outside of sales enablement. 
• May assist in training sessions for end-users or new hires to improve technology adoption. 
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Bachelor’s degree in business administration, information systems, or related field or equivalent work experience required. MBA or equivalent experience preferred. 
• 3+ years of experience in CRM administration/sales enablement, preferably in a distribution or manufacturing environment. 
• Salesforce Certified Platform Administrator required. 
• Salesforce implementation experience and management experience required.  
• Experience with ERP (SAP or similar) systems and integration with CRM (Salesforce) preferred. 
• Familiarity with automation and analytics tools such as Power Automate, Power BI, or Tableau preferred.
• Knowledge of data governance and compliance standards preferred.
   

Skills and Abilities

• Excellent communication, training, and project management skills.
• Strong analytical skills and experience with Power Bi are highly desired.
• Ability to manage multiple priorities and deliver high-quality work in a dynamic environment. 
• Strategic thinker with the ability to connect business goals to technology solutions.
• Demonstrated ability to guide and mentor others in system design and process improvement.
• Able to clearly translate complex requirements into actionable plans. 
• Self-starter with the ability to work independently and in a team environment. 
• Strong analytical and problem-solving skills with attention to detail. 
   

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.