IT Sr EDI Administrator

Job Summary

Supports the day-to-day operations of the IT Operations Team by administering company EDI systems.  Provides day-to-day technical leadership for the IT Operations Team. Plans, analyzes, configures, tunes, and troubleshoots EDI systems. Installs, upgrades, and maintains EDI Systems. Develops and maintains technical documentation for EDI process flow, troubleshooting and problem resolution, monitoring capacity and performance, and related disaster recovery procedures. Monitors and troubleshoots EDI transactions both in SAP and in EDI system, and recommends remedies to eliminate reoccurring errors.

Responsibilities

Essential Functions

• Provides day-to-day technical leadership for the IT Operations Team with an emphasis on continued growth, maintenance, and operation of our EDI Technologies. 
• Plans, analyzes, configures, tunes, and troubleshoots EDI systems. 
• Installs, upgrades, and maintains EDI Systems. 
• Interfaces with the full cycle of EDI projects, including customer/vendor contact, working with IT Applications team to define requirements, creation and testing of EDI maps and on-going support. 
• Develops and maintains technical documentation for EDI process flow, troubleshooting and problem resolution, monitoring capacity and performance, and related disaster recovery procedures.
• Leads and supports IT projects defined by supervisor and IT Project Management team.
• Recommends and applies technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of the EDI systems. 
• Designs, develops and implements plans for trading electronic documents via the most efficient and economical methods available.
• Sets up new trading partners, develop mappings, review error list and enhance the EDI platform. 
• Monitors and troubleshoots EDI transactions both in SAP and in EDI system, and recommends remedies to eliminate reoccurring errors.
• Works with end users and other team members to provide production support and issue resolution.  
• Develops and follows checklist procedures for proactive monitoring. 
• Leads resolution of incident tickets, including complex troubleshooting across all managed systems. 
• Resolve system problems through research and collaboration with other IT Teams and apply the appropriate course of action. 
• Develop and maintain effective working relationships with customers, vendors, and others related to the company; promote and maintain the identity and reputation of BSE, ensuring customer satisfaction and addressing problems and complaints as they arise.
• Supports technologies including; EDI System – Seeburger Business Integration system, SAP ECC system, other middleware systems, other software infrastructure systems

Non-essential Functions

• Assists in annual budgeting process and tracking of expenditures. 
• Provides phone support as part of the IT Helpdesk. 
• Performs off-hours support as needed for various system activities. 
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Four-year degree in computer science, information systems, or management information systems or the equivalent in work experience. 
• 3+ years’ experience working with EDI application and specifically with SAP backend system. 
• Knowledge of EDI terminology and X12 and/or XML standard formatting languages. 
• Experience in process design is helpful. 
• Knowledge of EDI communication methods, such as AS2, FTP, etc.

Skills and Abilities

• Strong prioritization and problem-solving skills. 
• Excellent interpersonal, written and verbal communication and reading skills 
• Ability to effectively plan and organize. 
• Strong collaboration skills. 
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Occasionally
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.