Regional Services Specialist

Job Summary

The Regional Services Specialist supports regional and branch leadership in evaluating and improving business strategies and sales processes for all service offerings, including material management, prefab, manufacturing, kitting, and emerging services. The position drives standardized service delivery processes and adherence to company strategies. The position helps branches in the region deliver Service Excellence accurately and efficiently to customers and promotes a strong customer-focused culture.
 

Responsibilities

Essential functions

• Advises branch leadership on service best practices and works with them to achieve targeted service KPIs within their locations.
• Supports enterprise initiatives, including software, process, policy changes, and service-related projects.
• Provides best practice guidance on service delivery, sales support, and customer engagement processes.
• Ensures best-in-class performance at all branches in service execution, order lifecycle management, and customer satisfaction metrics.
• Supports employees in city desk, inside sales, quotations, and branch service teams, emphasizing coaching, communication, and team development in alignment with corporate values.
• Supports branch managers of smaller locations without dedicated service leadership in enhancing daily service activities; scope of work varies by branch.
• Works with business process owners to provide training and follow-up on service best practices as needed within the region.
• Collaborates with all branch and support center departments to communicate goals and streamline service workflows.
• Works with necessary departments to develop solutions that ensure excellent customer service and operational efficiency.
• Supports the Regional Services team with implementation and training of new or enhanced technology related to service delivery and sales support.
• Maintains strong knowledge of all services offerings, sales processes, and customer engagement strategies.

Non-essential functions

• Assists regional services leadership in setting branch service goals and supporting branch achievement of those goals.
• May support branches outside the region on projects requiring additional services expertise.
• Helps resolve customer service issues, credit, and payment challenges as requested.
• Supports specific regional initiatives as needed, including service program development, customer engagement initiatives, and sales process improvements.
• Performs other duties as assigned by supervisor or designate.
   

Qualifications

• Bachelor’s degree in engineering, sales, marketing, technical, or business field preferred or equivalent work experience, required.
• 2+ years of prior work experience in service sales, service operations, or customer-facing solutions preferred.
• Knowledge of electrical, utility, industrial, or communication products and systems preferred.
• Must be able to read, write, and speak English.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access), SAP, and other relevant software.
   

Skills and Abilities

• Technical understanding of service offerings, material management, prefab, manufacturing, and kitting processes.
• Knowledge of service delivery, sales processes, and customer engagement best practices.
• Excellent interpersonal, written, and verbal communication skills.
• Strong customer service mindset, including responsiveness, accuracy, and engagement.
• Ability to plan, organize, and implement service strategies effectively. 
   

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.