Services Operations Enablement Specialist

Job Summary

The Services Operations Specialist plays a critical role in reducing operational inefficiencies and clearing executional barriers across all Services lines. This role enables Services leaders to focus on strategy, implementation, and growth by identifying process gaps, driving approved improvements, enforcing standards, and ensuring consistent execution. The role is an enterprise enabler responsible for improving how Services operate within Border States and with our customers.

Responsibilities

Essential Functions

• Identifies operational inefficiencies and process gaps across all Services lines and supporting functions.
• Recommends process improvements supported by data, impact, and scalability considerations.
• Drives implementation of approved process improvements in partnership with supporting departments.
• Enforces agreed-upon process standards, data integrity practices, and documentation requirements.
• Provides hands-on operational support related to SAP processes, consignment workflows, data governance, and reporting.
• Serves as the primary Services liaison for cross-functional operational follow-up with IT, Finance, Tax, and related partners.
• Coordinates and tracks execution of operational decisions to ensure follow-through and completion.
• Supports development, maintenance, and reinforcement of SOPs and operating standards across Services.
• Maintains visibility into operational performance indicators including rework, invoicing accuracy, and process adherence.
• Proactively surfaces risks, gaps, and improvement opportunities and escalates as appropriate to the VP of Services.
• Manages decision authority on pricing decisions, service scope approval, staffing decisions, Financial or P&L commitments, and technical execution ownership

Non-Essential Functions

• Supports scheduling, facilitation, and documentation of cross functional working sessions, project reviews, and process improvement meetings as requested by Services leadership. 
• Assists with change management communications related to approved process updates, including drafting updates, coordinating timelines, and supporting rollout reinforcement. 
• Participates in testing, validation, and deployment support for SAP or systems enhancements impacting Services workflows, in partnership with IT. 
• Prepares ad hoc analysis or operational summaries for Services leadership to support decision-making, executive updates, or audit readiness. 
• Assists in maintaining operational knowledge repositories, shared resources, and internal documentation libraries. 
• Performs other operational support duties as assigned that align with the intent of improving consistency, execution discipline, and scalability across Services.

Qualifications

• Bachelor’s degree in business, operations, supply Chain, or related field preferred, or equivalent work experience.
• Strong working knowledge of SAP required.
• Demonstrated experience with consignment processes and operational data governance.
• Experience working cross-functionally with IT, Finance, and operational teams.
• Strong operational judgment with the ability to prioritize, influence, and drive execution.
• Advanced proficiency in Microsoft Office tools, particularly Excel and reporting tools.

Skills and Abilities

• Exceptional organizational, follow-through, and problem-solving skills.
• Ability to influence without authority and navigate complex environments.
• Clear and professional written and verbal communication.
• Strong process mindset with a bias toward simplification and scalability.
• Comfortable challenging legacy practices in service of better outcomes.
• Services Operations Enablement supports our commitment to being competent, accurate, responsive, and engaged in everything we do. 

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Occasionally
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Occasionally
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Frequently
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Occasionally
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary range $62,845.00 - 84,268.00 based on experience.