Supervisor Accounts Receivable

Job Summary

The Supervisor Accounts Receivable leads the day-to-day operations of the Accounts Receivable (AR) department, ensuring accuracy, timeliness, and strong internal controls. This role oversees team performance, drives process improvements, and supports strategic initiatives including mergers, acquisitions, and system enhancements. The Supervisor develops their team through coaching, feedback, and ongoing skill development while partnering closely with Credit, Collections, Treasury, and other business units to support organizational financial health. 

Responsibilities

Essential functions

• Delivers strategic oversight, analysis, and guidance related to accounts receivable and cash transactional processes and reporting. 
• Partners with the Credit and Collections department to achieve timely and accurate cash application and to resolve discrepancies impacting customer accounts.
• Owns escalation of complex issues including customer disputes, unapplied cash, and system errors.
• Ensures cut-off and month end checklist is completed accurately and on schedule.
• Reviews customer account reconciliations performed by AR department team members.
• Monitors banking transaction to ensure proper posting, fraud prevention, and alignment with Treasury processes.
• Owns review and provides direction over processes and tasks assigned to the AR department ensuring accuracy and timeliness, compliance with internal controls, and identifying risk areas.
• Ensures service level targets are achieved and implements corrective actions when targets are not met.
• Leads the implementation and execution of the AR department's goals and KPIs to ensure the team is operating efficiently and identifies trends, risks, and opportunities for improvement. 
• Leads and supervises the AR department’s team development by coaching, mentoring, and providing ongoing feedback for Accounts Receivable Specialist roles.
• Administers the AR department’s mid-year and annual performance reviews of assigned personnel.
• Plays a lead role in the AR department’s recruiting and hiring activities.
• Provides coordination and oversight of the training and onboarding of team members.
• Leads and coordinates the AR department’s task management and prioritization efforts.
• Leads the coordination of the AR department’s support for external and internal audits and other engagements through the review and approval of documentation and support compilation processes.
• Leads and coordinates the execution of Company and AR department special projects and initiatives through the preparation and review of assigned special projects to increase accuracy, efficiency, and scalability.
• Drives engagement and promotes inclusive environment.

Non-essential functions

• Prepares and reviews, when applicable, ad-hoc requests and analyses in advanced and complex areas.
• Reviews prepared updates to process documentation and standard operating procedures (SOPs) for current processes.
• Assists in the development of procedures and training documentation for the department.
• Oversees the AR department’s maintenance of information systems, including support for system testing and upgrades.
• Executes merger and acquisition responsibilities including onboarding new entities, aligning processes, and supporting system integrations. 
• Ensures compliance with the Company’s and AR department’s risk management.
• Performs other duties as assigned by manager or designate.

Qualifications

• Bachelor’s degree in accounting, finance, or a related business administrative field or equivalent work experience required.
• 6 years of prior relevant accounts receivable, finance, or accounting experience required.
• Professional licensure such as CARP, ARS, or ARM preferred.
• Prior people management experience preferred.
• Prior project management experience preferred.
• Banking and/or Treasury experience preferred.
• Proficient knowledge or Microsoft Office (Excel, SharePoint, Word, PowerPoint, etc.) required.
• Prior knowledge in SAP or similar accounting systems preferred.
• SAP system knowledge preferred.

Skills and Abilities

• Excellent interpersonal, written, and verbal communication skills.
• Strong interpersonal and leadership presence, leveraging emotional intelligence to build influence, foster collaboration, and align diverse team members.
• Strong analytical and critical thinking skills, capable of independently evaluating complex and non-routine accounts receivable issues and providing strategic insights.
• Ability to lead and oversee assignments with autonomy, balancing independent decision-making with cross-functional collaboration and organizational alignment.
• Highly organized and detail-oriented, ensuring accuracy and compliance while managing multiple priorities, deadlines, and technical deliverables.
• Leads and contributes to strategic planning initiatives, applying technical expertise and business acumen to drive process improvements, policy development, and enterprise-level objectives.
• Recognized as a trusted advisor to internal and external stakeholders, providing exemplary service, thought leadership, and professional guidance.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Not at all
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.