Product Manager - Tools & Safety

Job Summary

The Product Manager supports the day-to-day operations of account managers, customer service representatives, and customers by providing product, application, and technical support. This role partners with sales and marketing teams to drive sales growth, support product strategy, and ensure exceptional customer experience. The Product Manager regularly calls on customer accounts, conducts joint sales calls, provides field and application support, delivers training, and responds to customer inquiries. The position collaborates with vendors, evaluates new products, and supports inventory, pricing, and product lifecycle activities for assigned product categories.

Responsibilities

Essential Functions

• Partners with sales and marketing teams to meet or exceed sales and gross profit objectives.
• Calls on customer accounts and conduct joint sales calls with Account Managers to secure orders and provide field, application, and/or product support as needed.
• Provides timely follow-up on customer inquiries, quotations, technical questions, and product requests.
• Maintains continuous interaction with customer’s tool and safety personnel, contractors and consultants.
• Provides specialized product knowledge and support for branches, sales teams, and customers.
• Participates in the marketing, planning, and sale of assigned product lines, including executing product strategies and supporting promotional efforts.
• Provides input to sales, pricing, and purchasing teams on customer needs, market trends, product evaluations, inventory levels, and competitive positioning.
• Evaluates new products and make recommendations regarding stocking levels, substitutions, and product lifecycle decisions.
• Leads customer and employee training on new and existing product lines and associated applications.
• Serves as liaison with manufacturing agents and vendors on product planning, technical support, new product launches, and training.
• Operates and maintains a company demo pickup truck to support customer demonstrations, sales calls, and field activities.
• Evaluates and maintains demo equipment and recommends new tool & safety additions or improvements.

Non-essential Functions

• Inputs cost savings documentation (TCCM) relevant to assigned customer base.
• Assists with product updates, new product launches, and related communication to branches and customers.
• Attends sales meetings, trade shows, industry events, and training programs as needed.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Bachelor’s degree or equivalent technical training/experience required.
• 4+ years of prior experience in customer service, sales, marketing, or product support.
• Valid driver’s license required.
• Product knowledge related to tool & safety.
• Strong analytical, communication, and customer service skills.
• Proficiency with PC applications, including Microsoft Office, internet, email, and SAP or similar ERP systems preferred.

Skills and Abilities

• Strong interpersonal, written, and verbal communication skills.
• Ability to effectively plan, organize, and deliver customer-focused solutions.
• Proven ability to provide responsive, accurate, and high-quality service.
• Strong attention to detail, time management, and follow-through.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.