Branch Operations Manager

Job Summary

Leads and manages the operational functions within a branch. Responsible for the expenses for the areas supervised.  Provides input to branch management on formulation of the branch budget and monitors adherence to budgetary objectives.  Resolves SAP software issues, ensures all required checklists are completed in a timely manner, removes billing blocks, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions

Responsibilities

Essential Functions

• Provides continuous input to the Branch Management on formulation of branch Fiscal Year budget and monitors adherence to FY budgetary objectives. 
• Resolves SAP software issues and assures all required checklists are completed in a timely manner.  
• Removes billing blocks as appropriate.  
• Serves as the location’s training coordinator regarding SAP, PC, products, and policy and procedure training related issues. 
• Develops and/or reviews proposals for purchasing equipment.  
• Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff. 
• Supervises all inventory modifications using the reason codes in SAP.  
• Provides leadership during the location’s annual inventory process and with the Inventory committee.
• Consistently provides responsive, quality customer service to our customers.  
• Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition and problem resolution.
• Works closely with BSE sales and customer service to execute marketing plans and programs and to support promoting customer directed products and sales within the customer base.
• Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Provides oversight of the warehouse and delivery operations.
• Supports and manages services and solutions initiatives like vendor managed inventory (VMI).
• Develops annual performance goals and plans for their area.

Non-essential Functions

• Responsible for the payment of all bills and donation payments for the branch within approved limits.  
• Approves all inventory returns.  
• Reviews and approves credit invoices.
• May assist with scheduling and coordination of product meetings and customer trade shows.  
• Coordinates with the customer financial services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. 

Qualifications

• Minimum of a four-year business/trade degree preferred or the equivalent in work experience.  
• Prior supervisory experience with a minimum of four years’ prior customer service or sales experience preferred.  
• Strong knowledge of electrical products and systems preferred. 
• Technical ability to understand electrical systems with a minimum of three-years of prior electrical distribution experience preferred. 
• Ability to read, write and speak in English preferred.  
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software. 

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.  

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.