Sr Inside Sales Representative

Job Summary

The Senior Inside Sales Representative supports the day-to-day operations of the Customer Service team in promoting sales, obtaining orders, and providing service to our customers. Utilizes advanced product and application knowledge and industry best practices to develop solutions to meet customer needs. Coordinates sales and service strategies to maximize customer sales potential. Provides support to the account manager to help execute sales plans, improve service levels, and grow the customer share of wallet. Manages projects, receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports, and resolves customer and order issues.

Responsibilities

Essential Functions

• Receives, reviews, and enters orders in an accurate and timely manner. 
• Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc. 
• Effectively manages orders / buyouts or multi-stage projects with multiple releases (hold orders / commodities).
• Responsible for growing sales with trusted customers. 
• Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs. 
• Responsible for managing projects. 
• Responsible for quoting and managing small projects (lighting / power equipment / large commodity buyouts / forward buys).
• Provides consistent and timely follow-up on customer inquiries and order status. 
• Secures pricing from vendors, coordinates deliveries, and  expedites deliveries when necessary.
• Effectively processes returns to maximize value.  
• Able to negotiate more favorable returns and optimizes freight capture / spend
• Proactively provides customers with status updates (orders and returns).
• Utilizes advanced product and application knowledge to provide service to the customer.
• Understands market trends, industry best practices, and business processes to develop solutions to meet customer needs. 
• Provides value to customer through the sourcing of material. 
• Able to brand cross and upsell companion products.
• Develops and maintains trusted relationships with customers and suppliers through personal interactions.
• Regularly advises and consults with customer project management team. 
• Assists Account Manager in communicating opportunities to grow sales with target accounts.
• Runs daily reports and resolves customer and order issues. 
• Provides assistance to peers with customer issues and order issues.
• Analyzes data contained within reports to identify tends and opportunities for improvement, customer market share, etc. 
• Uses industry / business knowledge to assist and resolves customer billing issues in a way that is mutually beneficial.
• Coordinates the use of marketing tools, technical specialists, and company capabilities / services in support of a broad spectrum of products and service solutions.  
• Coordinates sales and service strategies with preferred vendors to maximize sales and service position with customer.  
• Provides support to the account manager to help execute sales plans, improve service levels, and grow the customer share of wallet. 

Non-essential Functions

• Identifies opportunities for pricing agreements.
• Provides input and helps facilitate training.
• Becomes a Dr How SME and provides training and guidance to Customer Service Reps and Inside Sales. 
• Mentors Customer Service Reps and Inside Sales.
• Attends industry events and trade shows as needed.
• Attends sales and product meetings and technical training programs, as needed.  
• May input TCCM cost savings documentation relevant to the assigned customer base.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies. 
• Participates in field marketing summit.
• Performs other duties as assigned by supervisor or other designate.

Qualifications

• Two-year business/trade degree preferred or the equivalent in work experience.  
• 5+ years of prior customer service, city desk or sales experience.
• Strong knowledge of electrical products and systems preferred.  
• 5+ years of prior electrical distribution experience preferred.  
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.
   

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
• Ability to effectively plan and organize.  

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuoulsy
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Continuously
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not all all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.