Area Ops Support Coordinator

Job Summary

The Area Operations Support Coordinator provides flexible, hands-on support to branches across the region, stepping in quickly to assist during staffing shortages and operational disruptions. A key part of the role involves training new employees in critical frontline positions, including Warehouse Associates, City Desk staff, and future Customer Service Representatives (CSRs). The coordinator also plays a proactive role in identifying and supporting service opportunities, such as wire cutting for data centers and assisting with large-scale projects. This includes helping set up value-added services like kitting and project management—key differentiators that support sales efforts and reinforce Border States’ value proposition to customers. The position ensures smooth operations, consistent onboarding, and a high standard of customer service across all locations.
 

Responsibilities

Essential Functions

• Collaborates and acts as a support liaison with the Area Director and Branch staff.
• Partners with the team to assist with operational and project-based initiatives.
• Supports the implementation and training of new processes, systems, and company-wide rollouts.
• Serves as the location’s training coordinator regarding SAP, PC, products, and policy & procedure related issues. 
• Provides hands-on assistance with wire cutting operations during staff shortages or transitions.
• Serves as a cost-effective staffing solution during vacations, transitions, staff shortages or hiring gaps—reducing the need for temporary agencies.
• Leads training sessions for both new hires and existing team members.
• Ensures consistent application of company best practices across all locations.
• Develops the skills and knowledge required to serve as a local extension of the central services team.
• Deploys quickly to branches within the area to minimize service disruptions and maintain customer satisfaction during operational challenges.

Non-essential Functions

• Assists with organizing internal events, meetings, or team-building activities.
• Provides support for local marketing or community engagement initiatives.
• Participates in cross-functional committees or pilot programs as needed.
• Creates or updates internal documentation, manuals, or training guides.
• Maintains non-critical reports or dashboards for internal reference.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• High school diploma or equivalent; Associate degree or higher preferred.
• 2+ years of experience in operations, logistics, warehouse, or multi-site support roles.
• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong understanding of warehouse, inventory, or branch operations.
• Strong communication and interpersonal skills.
• Willing and able to travel between branches within the assigned area.
   

Skills and Abilities

• Supports process efficiency and helps identify areas for improvement.
• Quickly adjusts to shifting priorities, environments, and tasks across multiple locations.
• Responds calmly and effectively during staffing shortages or operational disruptions.
• Communicates clearly and professionally with internal teams, leadership, and customers.
• Able to deliver effective training and relay instructions across different roles and experience levels.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Occasionally
• Walking (moving about on foot to accomplish tasks) - Occasionally
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Occasionally
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Frequently
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of tools - Occasionally
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.